Help and FAQs

How do I set up a trade account?

If you are a new customer you will first need to register here.

Once your registration has been accepted, you will receive your login details in an email along with information regarding delivery.

Delivery is free but there is a minimum order requirement dependent on your location.

How do I find out the country of origin for a commodity?

The country of origin is specified on the packaging of each Infinity product. We do not list country of origin details online as they change regularly depending on supplier, so the risk of incorrect details could occur. If you need specific details prior to ordering, please contact us.

What is the minimum shelf life you can guarantee on delivery?

Due to the huge variety of products that we stock, you will need to contact a member of our sales team with regard to a specific product.

Where can I buy your products?

If you want to look on a map to see where we stock, click here.

Alternatively you can give us a call on 01273 456376 and speak to one of the team, they will be happy to help. If you would prefer to email us then click here.

How do I order a catalogue?

If you would like to fill out our catalogue request form please click here. Here you can view our catalogue, download a PDF, download an XLS or you can request for a paper copy to be sent out to you. Alternatively call us on 01273 456376.

What are your terms and conditions?

For our terms and conditions please click here.

I am not from the UK, can I still order from you?

Yes, please click here.

I live locally, can I collect from your warehouse?

Yes, you can place collections through the website. Choose collection at the checkout

how do I know if an item is in stock?

If you go the item listing you can see the stock status there. Our system is updated daily so there may still be a chance that the item you want is not available. We apologise for any inconvenience this may cause. As with anything like this we will try our very best to keep all the stock levels correct. If you are really worried about a certain item of stock then give us a call on: 01273 456376

I have a problem with my order

Please give the team a call on 01273 456376 they will assist you immediately, please have your order number ready.

I have a question about delivery

Please click here for delivery instructions and information. If you require any more information give the team a call 01273 456376